Virtual Technologies and Solutions (“VTS”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit www.vts.bf, contact us, request information,
or use our connectivity and related services.
VTS provides internet, broadband, Layer 2 VPN, IPLC, IP Transit, consulting, and related network services from Burkina Faso. You may contact us at info@vts.bf, +226-51060606, or Patte d’Oie – Secteur 52 – Arrondissement 12, 01 BP 1629
Ouagadougou 01, Burkina Faso.
We may collect identification and contact details such as your name, organization, email address, phone number, address, and message content when you contact us or request a service. For customers, we may also process billing details,
contract information, service location, technical requirements, authorized contact persons, support requests, and records needed to provide and manage services.
Because VTS provides network services, we may process technical and service data such as assigned IP addresses, router or equipment identifiers, service configuration, connectivity logs, traffic metadata, fault reports, performance data,
abuse reports, routing information, and security events. We do not intentionally inspect the content of customer communications except where necessary for security, troubleshooting, legal compliance, or as permitted by applicable law and
contract terms.
We use personal data to respond to enquiries, prepare quotations, provide and maintain services, deliver technical support, manage accounts and billing, monitor network quality, protect our infrastructure and customers, prevent fraud and
abuse, comply with legal and regulatory obligations, and communicate service updates.
We may share data with employees and contractors who need it to perform their duties, hosting and IT providers, upstream carriers and network partners, payment or accounting providers, professional advisers, regulators, public authorities,
or law enforcement where required by law. We may also share limited data in connection with a merger, restructuring, or transfer of business assets.
Some providers, carriers, exchange points, or technical partners may be located outside Burkina Faso. Where personal data is transferred internationally, we take reasonable steps to protect it and use it only for the purposes described in
this Policy.
We keep personal data only for as long as necessary for the purposes described above, including service operation, billing, support, security, accounting, legal, and regulatory requirements. When data is no longer needed, we delete,
anonymize, or archive it securely according to our retention procedures.
We use reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, loss, disclosure, or destruction. These measures may include access controls, authentication, logging, network
security monitoring, backup procedures, and internal confidentiality rules.
Our website may use cookies or similar technologies to operate the site, improve performance, understand usage, and protect against abuse. You can usually control cookies through your browser settings, but disabling some cookies may affect
website functionality.
Subject to applicable law, you may have rights to request information about your personal data, access it, correct it, object to certain processing, withdraw consent where processing is based on consent, or request deletion where legally
available. To exercise these rights, contact us at info@vts.bf.
If you believe your personal data rights have been violated, you may also contact the Commission de l’Informatique et des Libertés (CIL), the personal data protection authority in Burkina Faso.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.